Cancellation & Refund Policy
At Smile 4 U, we understand that plans can change. We aim to be fair to all patients while ensuring appointment time is available for those who need treatment. Please read our cancellation and refund policy below.
Private Appointment Deposits
A deposit is required to secure private appointments.
Cancellation with 48 working hours’ notice or more
If you cancel or rearrange your appointment at least 48 working hours before your appointment:
Your deposit can be:
- transferred to another appointment; or
- refunded to your original payment method.
An administration fee will apply to refunds:
- £5 for appointments valued below £50
- £10 for appointments valued at £50 or more
Cancellation with less than 48 working hours’ notice
If you cancel, rearrange or fail to attend your appointment with less than 48 working hours’ notice, your deposit will be forfeited and is non-refundable.
Laboratory Fees
Many treatments involve laboratory work, including:
- Crowns
- Bridges
- Veneers
- Dentures
- Invisalign aligners
- Retainers
- Mouthguards
- Other custom-made appliances
Once laboratory work has been instructed or completed, the laboratory costs cannot be refunded.
If treatment is cancelled after laboratory work has commenced, the patient remains responsible for all laboratory charges already incurred.
Treatment Already Started
Where treatment has already commenced, refunds cannot be given for treatment that has already been provided.
If treatment is discontinued before completion, any refund will be assessed individually after deducting:
- treatment already completed;
- laboratory costs;
- materials used; and
- any outstanding clinical fees.
NHS Appointments
Repeated failures to attend or repeated short-notice cancellations may result in removal from our NHS patient list in accordance with NHS regulations and practice policy.
Refund Processing
Where a refund is due:
- Refunds will be made to the original payment method wherever possible.
- Refunds are normally processed within 7–10 working days, depending on your bank or card provider.
Missed Appointments
Multiple Late Cancellations
Patients who repeatedly cancel appointments at short notice may be required to pay deposits for all future appointments or may be refused further appointments at the practice.
Right to Amend
Smile 4 U reserves the right to amend this policy at any time. The latest version will always be available on our website and at reception.
